Effective Date: November 11, 2025
1. Overview
At Smrew Infotech Works Private Limited, customer satisfaction is our priority. This policy outlines our guidelines for product replacement and refunds for purchases made through https://smrewinfotech.in.
2. Return and Replacement Policy
Once sold, items are only eligible for replacement and not for return. Products can be replaced only if they are defective, damaged, or incorrect.
3. Eligibility for Replacement
A replacement request will be accepted if the product:
Is defective, damaged, or different from what was ordered.
Is unused, unwashed, and in its original packaging.
Has all original tags, labels, and accessories attached.
Is reported within 48 hours of delivery.
4. Replacement Process
To initiate a replacement, contact us at admin@smrewinfotech.in with your order number, a brief description of the issue, and supporting images of the product and packaging.
Our team will review your request and arrange for pickup or provide the return address for inspection.
5. Refunds
Refunds will only be issued if a replacement is not available for the same product. Approved refunds will be processed within 5–7 business days to your original payment method.
Shipping and COD charges are non-refundable.
6. Non-Replaceable Items
Certain products such as innerwear, socks, and customized items are non-replaceable for hygiene or personalization reasons.
7. Contact Us
For replacement or refund queries, please contact:
Smrew Infotech Works Private Limited
Email: admin@smrewinfotech.in
Website: https://smrewinfotech.in