Effective Date: November 11, 2025
1. Overview
Smrew Infotech Works Private Limited is committed to providing timely and reliable delivery of your orders across India. This Delivery Policy explains how we process, ship, and deliver your purchases made through https://smrewinfotech.in.
2. Delivery Locations
We currently deliver to most cities and towns across India. Some remote or restricted areas may not be serviceable by our courier partners. In such cases, our team will contact you to discuss alternative options.
3. Processing Time
Orders are typically processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day.
4. Shipping Time
Once shipped, orders are usually delivered within 4–7 business days, depending on your location and courier service availability. Delays may occur due to weather, natural disasters, or unforeseen logistical issues.
5. Delivery Charges
Shipping charges, if applicable, will be displayed at checkout before you confirm your order. Occasionally, we may offer free shipping promotions which will be clearly mentioned on the website.
6. Order Tracking
Once your order is shipped, you will receive an email or SMS with a tracking number and link to track your package. You can also check your order status by logging into your account on our website.
7. Delivery Attempts
Our courier partners will attempt delivery up to two times. If the order cannot be delivered after multiple attempts, it may be returned to our warehouse. Re-delivery may require additional shipping charges.
8. Damaged or Missing Items
If your order arrives damaged, tampered, or with missing items, please report it to us within 48 hours of delivery. Provide clear photos of the packaging and the product to help us resolve the issue quickly.
9. Incorrect Address or Non-Delivery
Please ensure that your delivery address and contact information are accurate. Smrew Infotech Works Private Limited will not be responsible for failed deliveries due to incorrect or incomplete addresses provided by the customer.
10. International Delivery
Currently, we only deliver within India. International shipping options may be introduced in the future and will be updated in this policy.
11. Contact Us
For delivery-related queries or assistance, please contact:
Smrew Infotech Works Private Limited
Email: admin@smrewinfotech.in
Website: https://smrewinfotech.in